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AUDIO CONFERENCES & WEBINARS

SkillPath's dynamic audio conferences
and webinars bring leading experts
to your office

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Audio Conference

Managing the Front Desk

October 08

From handling difficult people to juggling multiple responsibilities, this training delivers the solutions you need to excel in your role as front desk “manager.”

Audio event plus
CD recording*:
Just $448
(You save $50!)

Audio event:
Just $249

Audio CD recording*:
Just $249

Conference start times:

2	p.m. Eastern
1	p.m. Central
12	p.m. Mountain
11	a.m. Pacific
10	a.m. Alaskan

Is there any job in your organization as difficult, stressful and frustrating as yours—managing the front desk? The rude visitors … endless calls … paperwork coming from every which direction … some days it’s enough to make you want to throw up your hands and scream “I surrender!” Fortunately, there is a better option—attending this real-world audio conference and learning proven techniques for making your job easier, less stressful and—yes—even enjoyable!

If you could solve the biggest problems you face at the front desk, what would they be? The demanding salespeople who try to get through the “gate” … the millions of details you have to juggle … the irritating people you feel like telling off, but can’t? Join us for one eye-opening hour and learn solutions to these issues along with the hard skills you need to handle the “insanity” of the front desk calmly and professionally.

Here’s a preview of what you will learn:

How to handle your all-important role as gatekeeper with poise and polish
10 things you can do to immediately put visitors at ease … even when they have to wait
Yes, you can establish your authority and still be gracious … even with the vendor who won’t take “No” for an answer!
8 great ways to handle difficult people and situations … without getting upset or hurt
The secret to remaining calm … even in the midst of craziness!
Too many details to manage? Here’s an easy system for making sure none of your many “to-do” items slip through the cracks
Do others see you as a professional? Here’s how to ensure that your words and actions make it clear you are
How to create a work environment that supports you and represents your company well

* Each of our live audio conferences is recorded. CD recordings may be purchased when you register for a live event ($50 savings when you do), or you may purchase the CD recording separately. CDs are available 14 – 21 days after the event.

When you sign up for a SkillPath audio conference or webinar, your registration fee entitles you to one conference phone-line/webinar connection. Buy as many connections as you need and the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants, and includes a workbook in pdf format each participant can print out to use. The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up-to-date skills you can use right away to take the next step up your career ladder.

Your satisfaction is guaranteed!

If you’re not happy, we’re not happy. Go back to work and apply the techniques you learned in our program. If you’re not absolutely delighted with the results you achieve, write to us right away. We’ll issue you a refund or arrange for you to attend another SkillPath audio conference or webinar without paying another penny. It’s that simple!

6 unique benefits of SkillPath audio conference and webinar training:

1. Train as many people as you like.
Your registration fee covers one conference phone-line or webinar connection. Any number of people can join you or listen in … 1 … 10 … your whole department. It’s up to you!

2. You don’t have to leave your office.
The entire “conference” is conducted from the convenience of your desk or meeting room.

3. No fancy technology required.
A high-speed Internet connection and/or a speakerphone is all the equipment you need. Just dial in, login and start learning.

4. No wasted time.
Our compact, one-hour sessions fit into the busiest of schedules. In no time, you’re back on the job using the wealth of relevant information you gained.

5. Gain the insights and views of leading experts.
Our trainers are hand-picked for their knowledge, experience and ability to deliver an enormous number of drilled-down skills in a short period of time.

6. You have nothing to lose.
Give us an hour and we’ll show you just how effective SkillPath audio conference and webinar training is. We promise you’ll be satisfied—even jazzed—about the new learning experience. Or your money back.