CONFERENCES
conferences bring leading experts
to your office via telephone
Becoming a Customer Service Superstar—Get Primed for the Climb!
“Super” service techniques that’ll make you shine
Customers today have greater demands and higher expectations than ever. No wonder you sometimes feel overwhelmed at the daunting task of providing truly excellent customer service all the time. Ready to learn new skills? Do an attitude makeover? Get a dose of inspiration? This audio conference will not only boost your day-to-day effectiveness—it will give you a tremendous edge when it comes to giving the superstar performance your customers and organization expect.
Angry, irrational, upset and abrasive customers—bring them on! With the techniques you’ll learn here for keeping customers super-satisfied, you’ll welcome challenging personalities—it’s your chance to blow your horn and get recognized for the vital asset you are to your company. Learn how to create the kind of service persona that puts customers at ease, earns their trust and makes them feel good—whether on the phone or face to face. Enroll now in this audio conference, discover how to ramp up your performance to super-star level—and start enjoying your job a whole lot more.
What will you learn? Here’s a preview:- How to make an immediate good first impression
- How to make your voice sound as friendly as a smile
- What words and actions signal a “ready to help” attitude that makes customers feel good
- What specific words and phrases make customers trust and like you
- How you say it is just as important as what you say—how to hear yourself as others hear you
- How to deal with unhappy, irrational, angry and upset customers
- How to spot opportunities for turning complaining customers into lifetime customers
- How to increase sales and profitability through good customer service
- How to wind up every customer transaction on a positive note
When you sign up for a SkillPath audio conference, your registration fee entitles you to one conference phone-line connection. Buy as many connections as you need, turn on your speakerphone and the number of people joining you to listen and learn on each connection is totally up to you! Your single-line connection covers unlimited participants, and includes a workbook in pdf format each participant can print out to use during the conference. The convenience of a concise conference dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up-to-date skills you can use right away to take the next step up your career ladder.
Becoming a Customer Service Superstar—Get Primed for the Climb!
Sep 25
Conference start times:
2 p.m. Eastern • 1 p.m. Central • 12 p.m. Mountain
11 a.m. Pacific • 10 a.m. Alaskan • 8 a.m. Hawaiian
Just $448 (You save $50!)
Just $249
Just $249
* Each of our live audio conferences is recorded. CD recordings may be purchased when you register for a live event ($50 savings when you do), or you may purchase the CD recording separately. CDs are available 14 – 21 days after the event.
Professional Skills
0800 968254
1.Train as many people as you like.
Your registration fee covers one conference phone-line connection. Any number of people can listen in
… 1 … 10 … your whole department. It’s up to you!
2. You don’t have to leave your office.
The entire “conference” is conducted from the convenience of your desk or meeting room.
3. No fancy technology required.
A speakerphone is all the equipment you need. Just dial in and start learning.
4. No wasted time.
Our compact, one-hour sessions fit into the busiest of schedules. In no time, you’re back on the job
using the wealth of relevant information you gained.
5. Gain the insights and views of leading experts.
Our trainers are hand-picked for their knowledge, experience and ability to deliver an enormous number
of drilled-down skills in a short period of time.
6. You have nothing to lose.
Give us an hour and we’ll show you just how effective SkillPath audio conference training is. We promise
you’ll be satisfied—even jazzed—about the new learning experience. Or your money back.
YOUR SATISFACTION
IS GUARANTEED!
If you’re not happy, we’re not happy. Go back to work and apply the techniques you learned in our audio conference. If you’re not absolutely delighted with the results you achieve, write to us right away. We’ll issue you a refund or arrange for you to attend another SkillPath audio conference without paying another penny. It’s that simple!
